If we unlock the 13th coin through stretch goals, how will that affect sets?
The 13th coin would become part of the base package and all sets will no longer be 12, but 13 coins! If you order 3 sets of coins you’ll be privy to 3 of the new coins and if you order a set of mixed and matched coins of your choosing you’ll be able to choose 13 coins per set instead of 12, nobody is being left out!
Last updated: September 13, 2020 07:42
Can we add Chain Mail Bags via BackerKit?
Yes, you will be able to add Chain Mail Bags via BackerKit if you do not add them now. To add a small bag ($20) or large bag ($30) right now you would simply increase your current pledge by the cost of the bag you wish to add and it will be charged by Kickstarter when the pledges are collected at the end of the campaign. Alternatively, if you do not add the additional funds now you will be prompted through BackerKit to add any additional items (including the chain mail bags) at that time before you confirm your final order and input your shipping address. You can pay any remainder on BackerKit before you finish your order.
Last updated: September 13, 2020 07:44
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.